Expand your circle of wisdom to elevate leadership potential

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The CX Pod

Women make up a majority of contact center workers, but what does it take to move up the ranks and excel into a CX-focused leader? We talk to Rebecca Jones, general manager of Mosaicx about how women (and men) can tap into circles of wisdom and trust for personal and professional growth in the CX industry. Key...

 

Leading National Banks Drives Data-Backed CX Transformation with Insights360

Leading National Banks Drives Data-Backed CX Transformation with Insights360

Mosaicx’ analytics and optimization platform, Insights360, delivers enterprise-level intelligence that improves IVR performance, boosts containment,...

Powering One of the Nation’s Largest Pharmacy Chains

Powering One of the Nation’s Largest Pharmacy Chains

Using the Mosaicx Outreach platform, the retailer automates millions of patient reminders each month. The system delivers timely notifications for...

WestCX Launches Engage: Real-Time AI That Speaks, Listens, and Learns Across Every Patient Interaction

WestCX Launches Engage: Real-Time AI That Speaks, Listens, and Learns Across Every Patient Interaction

New Engage, LinguaAI, and Journey Insights solutions bring multilingual, measurable, and human-like communication to healthcare organizations ...