(Hospitality Technology) - The hospitality industry is subtly yet significantly changing, guided by advancements in AI. This change centers around non-linear customer service, where AI enables an approach to guest interactions that’s simultaneously more personalized and automated. It’s all about harnessing the power of AI to refine the guest experience, making it more responsive to individual guest preferences. And it’s helping brands meet rising expectations in a world where 71% of customers expect companies to deliver personalized CX.
Matt Whitmer
