CX360, Inc. Commends FCC Decision to Require SMS Georouting for the 988 Suicide & Crisis Lifeline
New decision ensures help seekers receive localized support across communication channels OMAHA, Neb., July 24, 2025 (GLOBE NEWSWIRE) --CX360, Inc....
(MultiChannelMerchant) - Customer service is crossing a new horizon. While live agents aren’t going anywhere, AI radically changed the playbook. We’re in the first inning of a game that promises to alter the way we handle customer interactions and how we mine insights from them. For players in ecommerce, this isn’t just theory; it’s a change happening now.
AI is an evolving ecosystem. Consider conversational AI’s strides in recent years. Thanks to advances in natural language processing, intelligent virtual agents (IVAs) have grown from simple keyword matching to understanding the subtleties and context behind entire conversations.
New decision ensures help seekers receive localized support across communication channels OMAHA, Neb., July 24, 2025 (GLOBE NEWSWIRE) --CX360, Inc....
Recognized for innovation and inclusion, Mosaicx debuts next-generation Engage platform and earns Best Workplace for Gender Equity Award OMAHA, Neb.,...
Mosaicx has launched its next-generation Engage platform—an AI-native customer experience solution that enables intelligent, adaptive, and...