No Turning Back on AI
(Contact Center Pipeline) - The current landscape of AI (artificial intelligence) in customer experience (CX) includes a wide array of applications,...
(MultiChannelMerchant) - Customer service is crossing a new horizon. While live agents aren’t going anywhere, AI radically changed the playbook. We’re in the first inning of a game that promises to alter the way we handle customer interactions and how we mine insights from them. For players in ecommerce, this isn’t just theory; it’s a change happening now.
AI is an evolving ecosystem. Consider conversational AI’s strides in recent years. Thanks to advances in natural language processing, intelligent virtual agents (IVAs) have grown from simple keyword matching to understanding the subtleties and context behind entire conversations.
(Contact Center Pipeline) - The current landscape of AI (artificial intelligence) in customer experience (CX) includes a wide array of applications,...
(Techonology Reseller News) - Omaha, NE – May 14, 2024 – Mosaicx, a cloud-based conversational AI solution, has been named a finalist in the...
(CSI Market) - In an era where seamless customer experiences are paramount, Mosaicx has emerged as a pioneer in the field of conversational AI...