How Conversational CX Enhances Business Competitiveness

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(The Fast Mode) - In the always-evolving world of customer experience (CX), conversational AI heightens how consumers engage with brands. Conversational AI does so by enabling a fluid experience that keeps customers engaged and keeps them coming back. This engaging, fluid experience is known as “conversational CX,” and it’s reshaping the way decision-makers think about setting themselves apart from competitors.

Defining conversational AI: where technology and human interactions converge

Conversational AI facilitates natural communication with customers in real-time. It combines technologies - such as natural language processing (NLP), AI, machine learning (ML), deep learning, and contextual awareness - to deliver customer support and outreach via various channels.

 

 

Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue

Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue

(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...

AICX 101: Intro to Artificial Intelligence and Customer Experience

AICX 101: Intro to Artificial Intelligence and Customer Experience

(YouTube) - Brian, David and Eric talk about why they've dedicated their lives to improving customer experiences, and they discuss how the newest...

Voice-of-the-customer CX Can’t Exist Without Conversational Design

Voice-of-the-customer CX Can’t Exist Without Conversational Design

(CustomerThink) - Experts estimate that in 2022, more than 70% of customer interactions will rely on emerging technologies such as machine learning...