How to Manage Agent Shortages and Improve CX with Virtual Assistants

Featured Image

Labor-skill shortages eat into a company’s ability to maintain regular business hours and deliver on customer needs. AI-enabled virtual assistants could help solve these challenges.

Companies that invest in new contact center technologies such as AI-enabled virtual assistants will be able to provide modern, high-quality, personalized service to customers despite labor shortages. Rebecca Jones, senior vice president and general manager of Mosaic from Intrado, discusses how virtual assistants can alleviate agent shortages and improve service levels.

 

 

Mosaicx Launches AI-Native CX Platform and Wins Top Honor at CCW Las Vegas 2025

Mosaicx Launches AI-Native CX Platform and Wins Top Honor at CCW Las Vegas 2025

Recognized for innovation and inclusion, Mosaicx debuts next-generation Engage platform and earns Best Workplace for Gender Equity Award OMAHA, Neb.,...

Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas

Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas

Mosaicx has launched its next-generation Engage platform—an AI-native customer experience solution that enables intelligent, adaptive, and...

The Conversational AI Report | December 2022

The Conversational AI Report | December 2022

Hello from the Mosaicx team! We’re thrilled to launch the inaugural edition of The Conversational AI Report. In this quarterly newsletter, we...