Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue
(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...
Companies that invest in new contact center technologies such as AI-enabled virtual assistants will be able to provide modern, high-quality, personalized service to customers despite labor shortages. Rebecca Jones, senior vice president and general manager of Mosaic from Intrado, discusses how virtual assistants can alleviate agent shortages and improve service levels.
(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...
(YouTube) - Brian, David and Eric talk about why they've dedicated their lives to improving customer experiences, and they discuss how the newest...
(CustomerThink) - Experts estimate that in 2022, more than 70% of customer interactions will rely on emerging technologies such as machine learning...