No Turning Back on AI

Picture of Matt Whitmer Matt Whitmer : June 03, 2024

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(Contact Center Pipeline) - The current landscape of AI (artificial intelligence) in customer experience (CX) includes a wide array of applications, rapidly emerging trends, and a significant uptick in industry adoption. And with good reason: many customers are ready to jump ship to a rival after a single subpar customer service encounter, underscoring the critical importance of outstanding CX.

 

 
WestCX Elevates Pharmacy Operations with New Agentic AI Solution

WestCX Elevates Pharmacy Operations with New Agentic AI Solution

October 22, 2025

Strategic AI for Enhanced Adherence, Efficiency, and Revenue Growth October 22, 2025 13:28 ET | Source: West Technology Group, LLC

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WestCX Launches Secure Messaging and Dynamic QR Innovation at Becker’s 2025

WestCX Launches Secure Messaging and Dynamic QR Innovation at Becker’s 2025

September 30, 2025

New AI-native solutions improve engagement, strengthen revenue, and ensure compliance for healthcare organizations September 30, 2025 11:37 ET |...

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CX360, Inc. Commends FCC Decision to Require SMS Georouting for the 988 Suicide & Crisis Lifeline

CX360, Inc. Commends FCC Decision to Require SMS Georouting for the 988 Suicide & Crisis Lifeline

July 24, 2025

New decision ensures help seekers receive localized support across communication channels OMAHA, Neb., July 24, 2025 (GLOBE NEWSWIRE) --CX360, Inc....

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