No Turning Back on AI

Picture of Matt Whitmer Matt Whitmer : June 03, 2024

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(Contact Center Pipeline) - The current landscape of AI (artificial intelligence) in customer experience (CX) includes a wide array of applications, rapidly emerging trends, and a significant uptick in industry adoption. And with good reason: many customers are ready to jump ship to a rival after a single subpar customer service encounter, underscoring the critical importance of outstanding CX.

 

 
CX360, Inc. Commends FCC Decision to Require SMS Georouting for the 988 Suicide & Crisis Lifeline

CX360, Inc. Commends FCC Decision to Require SMS Georouting for the 988 Suicide & Crisis Lifeline

July 24, 2025

New decision ensures help seekers receive localized support across communication channels OMAHA, Neb., July 24, 2025 (GLOBE NEWSWIRE) --CX360, Inc....

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Mosaicx Launches AI-Native CX Platform and Wins Top Honor at CCW Las Vegas 2025

Mosaicx Launches AI-Native CX Platform and Wins Top Honor at CCW Las Vegas 2025

June 18, 2025

Recognized for innovation and inclusion, Mosaicx debuts next-generation Engage platform and earns Best Workplace for Gender Equity Award OMAHA, Neb.,...

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Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas

Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas

June 05, 2025

Mosaicx has launched its next-generation Engage platform—an AI-native customer experience solution that enables intelligent, adaptive, and...

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