No Turning Back on AI

Picture of Matt Whitmer Matt Whitmer : June 03, 2024

Published Articles
Featured Image

(Contact Center Pipeline) - The current landscape of AI (artificial intelligence) in customer experience (CX) includes a wide array of applications, rapidly emerging trends, and a significant uptick in industry adoption. And with good reason: many customers are ready to jump ship to a rival after a single subpar customer service encounter, underscoring the critical importance of outstanding CX.

 

 
How a Leading Bank Transformed Customer Experience with Mosaicx

How a Leading Bank Transformed Customer Experience with Mosaicx

December 01, 2025

Mosaicx delivers AI-powered automation and analytics that streamline banking services, boost employee retention, and create more personalized...

Case Studies
Global FinTech Leader Achieves Millions in Cost Avoidance and Fraud Prevention with Mosaicx

Global FinTech Leader Achieves Millions in Cost Avoidance and Fraud Prevention with Mosaicx

December 01, 2025

Mosaicx delivers AI-powered automation that streamlines payment support, enhances fraud detection, and drives measurable ROI. Meeting the Need for...

Case Studies
Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

November 10, 2025

Mosaicx’ analytics and optimization platform, Insights360, delivers enterprise-level intelligence that improves IVR performance, boosts containment,...

Case Studies