Reinventing Customer Service with Generative AI

Picture of Rebecca Jones Rebecca Jones : November 24, 2023

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"The business plans of the next 10,000 startups are easy to forecast: Take X and add AI." - Kevin Kelly, co-founder of Wired Magazine

Kelly said that way back in 2014, and now the entire business world is living in that future. AI’s integration into the business operations tools we rely on has ushered in a new era of customer service and experience strategies. Among the cutting-edge advancements in this field is generative AI (GenAI), a technology that's quietly hard at work amplifying how brands interact with customers.

 

 
How a Leading Bank Transformed Customer Experience

How a Leading Bank Transformed Customer Experience

December 01, 2025

Mosaicx delivers AI-powered automation and analytics that streamline banking services, boost employee retention, and create more personalized...

Case Studies
Global FinTech Leader Achieves Millions in Cost Avoidance and Fraud Prevention with Mosaicx

Global FinTech Leader Achieves Millions in Cost Avoidance and Fraud Prevention with Mosaicx

December 01, 2025

Mosaicx delivers AI-powered automation that streamlines payment support, enhances fraud detection, and drives measurable ROI. Meeting the Need for...

Case Studies
Leading National Banks Drives Data-Backed CX Transformation with Insights360

Leading National Banks Drives Data-Backed CX Transformation with Insights360

November 10, 2025

Mosaicx’ analytics and optimization platform, Insights360, delivers enterprise-level intelligence that improves IVR performance, boosts containment,...

Case Studies