CX Tips
How to Automate Technical Issues and Support Tickets
Technical issues are something every business experiences. The key to success during these disruptions is efficient and clear communication. Support tickets are critical to helping quickly and efficiently address technical issues before they cause big problems for you, your customers and your stakeholders. Read more for tips on automating support tickets and delivering reliable technical communications for customers.
Talking Shop
Mosaicx Participates in Industry Events
The Mosaicx team has had a busy past few months attending industry trade shows to showcase conversational AI in action. In January, we attended Customer Contact Week in San Antonio, and in March, the team spent three exciting days at the Customer Response Summit in Austin, Texas. We had a great time networking with peers and customers at the shows. Thanks to everyone who stopped by our booths!
In April, our team will be on-site at the Call & Contact Center Expo in Las Vegas. We look forward to continuing the conversational AI discussion with other customer experience enthusiasts. Make sure to visit our booth (8078) to meet our team and learn more about Mosaicx.
How Retail Companies Can Navigate the Complex Labor Market with AI
According to research, 80% of retailers struggle to meet sales goals due to labor shortages. Nearly nine in 10 retailers say customer expectations exceed what they can deliver. In an article for Retail IT Insights, Rebecca Jones, general manager of Mosaicx, discusses how AI helps retail leaders navigate complex labor markets and streamline operations to improve employee and customer experiences.
CX 101
The Role of Conversational AI in Retail CX
Businesses have redesigned retail customer experience to be more intuitive and personalized to serve digitally native shoppers better. Mosaicx conversational AI provides support and insights to improve a wide range of retail customer service processes. See how Mosaicx helps a customer resolve a complex retail request after an internal issue caused a delay in the customer's order.