Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue
(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...
(Contact Center Pipline) -
A few years ago, only 15% of customer interactions relied on emerging technologies such as artificial intelligence (AI)-enabled chatbots, automated emails, and virtual agents, reported Gartner. In 2022, that number rose to more than 70%.
Customer preferences and tools that can effectively execute the promise of voice-of-the-customer (VoC) strategies have contributed to the exponential spike.
For background, VoC is the cumulative feedback a brand receives from customers at different touchpoints in their journeys. These touchpoints span various channels and interaction modes to accurately illustrate customer expectations, needs, preferences, and demographic.
(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...
(YouTube) - Brian, David and Eric talk about why they've dedicated their lives to improving customer experiences, and they discuss how the newest...
(CustomerThink) - Experts estimate that in 2022, more than 70% of customer interactions will rely on emerging technologies such as machine learning...