Making conversational AI surprisingly simple.


4 min read

The Future of Personalized Banking: Virtual Assistants

The financial services industry is facing new demands. Today’s customers demand personalized banking services, but financial service institutions...

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6 min read

Customer Experience vs. Customer Engagement

In today's hyper-competitive business landscape, customer experience and customer engagement strategy are both critical to ensure and improve...

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7 min read

101 Guide to Intelligent Virtual Agents

Intelligent virtual agents (IVA) can help businesses improve their customer service, automate processes, reduce excessive workloads on agents, and...

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2 min read

Mosaicx Selected as Automation Solution Finalist in 2024 CCW Excellence Awards

Mosaicx Selected as Automation Solution Finalist in 2024 CCW Excellence Awards Leader in conversational AI solutions will exhibit award-nominated...

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Image of a group of people preparing for an AI implementation, overlaid with text that says

5 min read

AI Implementation: A Complete Guide

Delivering exceptional customer experiences has become crucial for building brand loyalty, driving customer retention, and boosting revenue. However,...

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Images of two women using a computer and talking on the phone, representing the difference between generative AI vs. conversational AI

4 min read

Generative AI vs. Conversational AI: How They Work Together in Customer Service

Customer service is rapidly changing thanks to advances in artificial intelligence (AI). Two types of AI that are having a major impact are...

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