7 min read
Enterprise Chatbots: Are They the Right Choice for Your Business?
According to G2, 40% of millennials engage with bots daily, and around 1.4 billion people use chatbots for communication. That represents a massive...
AI
6 min read
AI APIs: How AI is Revolutionizing Application Programming Interfaces
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
5 min read
AI in Banking: How Artificial Intelligence Can Personalize Customer Experience
Banking has evolved massively over the last couple of decades with the introduction of the internet. While customers from older generations were used...
6 min read
Chatbot vs. Conversational AI: What’s the Difference and Why It Matters
Chatbots and conversational AI are often paired together as the same type of technology. While they can be similar in some ways, they are quite...
7 min read
What is Conversational AI and How does it work?
Conversational AI is a type of artificial intelligence that simulates human conversations to help customers solve problems. Usually, when talking...
5 min read
AI Implementation: A Complete Guide
Delivering exceptional customer experiences has become crucial for building brand loyalty, driving customer retention, and boosting revenue. However,...
4 min read
Generative AI vs. Conversational AI: How They Work Together in Customer Service
Customer service is rapidly changing thanks to advances in artificial intelligence (AI). Two types of AI that are having a major impact are...
3 min read
10 Use Cases for Conversational AI in Insurance
The insurance industry is rapidly adopting conversational artificial intelligence (AI) tools like chatbots and virtual agents to improve customer...
3 min read
AI in Healthcare Contact Centers: Patient Care from Virtual Agents
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
4 min read
Agent AI: How to Enhance Agent Experience
Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...
5 min read
Contact Center AI Trends for 2024
Contact centers are undergoing a massive transformation. Due to Covid-19, call centers took a hit, as call volume increased and the amount of...
5 min read
How to Improve NPS with AI-enabled Tools
Business growth and success hinge on customer satisfaction and loyalty, which makes customer experience (CX) a critical focus for many businesses....
5 min read
6 Misconceptions of AI Virtual Agents in Customer Service
Smartphones and smart speakers give users nearly anything they want at the push of a button. AI virtual assistants like Siri, Google, and Alexa made...