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AI Implementation: A Complete Guide
Delivering exceptional customer experiences has become crucial for building brand loyalty, driving customer retention, and boosting revenue. However,...
AI
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Generative AI vs. Conversational AI: How They Work Together in Customer Service
Customer service is rapidly changing thanks to advances in artificial intelligence (AI). Two types of AI that are having a major impact are...
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10 Use Cases for Conversational AI in Insurance
The insurance industry is rapidly adopting conversational artificial intelligence (AI) tools like chatbots and virtual agents to improve customer...
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AI in Healthcare Contact Centers: Patient Care from Virtual Agents
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
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Agent AI: How to Enhance Agent Experience
Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...
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AI APIs: How AI is Revolutionizing Application Programming Interfaces
Application programming interfaces (APIs) have become a vital part of software development, allowing different applications to communicate with each...
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Contact Center AI Trends for 2024
Contact centers are undergoing a massive transformation. Due to Covid-19, call centers took a hit, as call volume increased and the amount of...
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How to Improve NPS with AI-enabled Tools
Business growth and success hinge on customer satisfaction and loyalty, which makes customer experience (CX) a critical focus for many businesses....
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6 Misconceptions of AI Virtual Agents in Customer Service
Smartphones and smart speakers give users nearly anything they want at the push of a button. AI virtual assistants like Siri, Google, and Alexa made...