Big Ideas for Generative AI in Customer Service

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(YouTube) - In this episode, Brian, David and Eric talk about the "coldest topic in America," generative AI. You can't go to a business event - or even an online forum - without hearing about gen AI. These guys talk about the history of what came before gen AI. Then they dive into ideas about how to use this revolutionary technology to improve your customer experience. It's not just for creating content. To close, they talk about concerns their clients have about gen AI and what they say to relieve those fears.

Dos and Don'ts of Mobile Messaging (RCS, MMS & SMS for Business)

Dos and Don'ts of Mobile Messaging (RCS, MMS & SMS for Business)

(YouTube) - With the show being called "No Hold Time," we talk a lot about the voice channel. But today, the guys dig into what may be the most...

Ethics of AI in Customer Service

Ethics of AI in Customer Service

(YouTube) - This one's a little heavy, but it's very important. Everyone is talking about what AI can do for their business, but it's just as crucial...

Don't Automate Everything: How to Use Intelligent Routing

Don't Automate Everything: How to Use Intelligent Routing

(YouTube) - We talk a lot about automation as a way to cut costs and improves some aspects of the customer experience. But there are some...