Big Ideas for Generative AI in Customer Service

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(YouTube) - In this episode, Brian, David and Eric talk about the "coldest topic in America," generative AI. You can't go to a business event - or even an online forum - without hearing about gen AI. These guys talk about the history of what came before gen AI. Then they dive into ideas about how to use this revolutionary technology to improve your customer experience. It's not just for creating content. To close, they talk about concerns their clients have about gen AI and what they say to relieve those fears.