Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue

Featured Image

(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all about natural language, including developments in generative AI, the evolution of IVR, and the concept of the "uncanny valley."

 

Dos and Don'ts of Mobile Messaging (RCS, MMS & SMS for Business)

Dos and Don'ts of Mobile Messaging (RCS, MMS & SMS for Business)

(YouTube) - With the show being called "No Hold Time," we talk a lot about the voice channel. But today, the guys dig into what may be the most...

Ethics of AI in Customer Service

Ethics of AI in Customer Service

(YouTube) - This one's a little heavy, but it's very important. Everyone is talking about what AI can do for their business, but it's just as crucial...

Don't Automate Everything: How to Use Intelligent Routing

Don't Automate Everything: How to Use Intelligent Routing

(YouTube) - We talk a lot about automation as a way to cut costs and improves some aspects of the customer experience. But there are some...