Why Do We Work in the Customer Experience Industry?

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(YouTube) - Why do we work in the customer experience space? This is the question that spawned this podcast. In this one, Brian, David and Eric each share why they decided to work in this industry. Short answer, they're consumers, like everyone else. They share their personal experiences and discuss the "buzzword bingo" that is so prevalent in the AI world right now.

Our Starting Point with Gen AI | Lauren Morris (Mosaicx)

Our Starting Point with Gen AI | Lauren Morris (Mosaicx)

(YouTube) - Customers are at the forefront of everything we do, and we're constantly looking for ways to improve customer experiences with the latest...

Build Long-Term Relationships with Customers

Build Long-Term Relationships with Customers

(YouTube) - In this episode of #NoHoldTime, we talk with Gina Gibson, co-founder of OpTech Solutions, CEO of Think Forward, and co-author of...

CX in the Finance Industry | Lauren Edrington (Bank OZK) & Todd Sale (Corpay)

CX in the Finance Industry | Lauren Edrington (Bank OZK) & Todd Sale (Corpay)

(YouTube) - Exceptional customer experience is vital for the finance industry. In our latest episode of No Hold Time, we sat down with industry...