Making conversational AI surprisingly simple.


7 min read

101 Guide to Intelligent Virtual Agents

Intelligent virtual agents (IVA) can help businesses improve their customer service, automate processes, reduce excessive workloads on agents, and...

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6 min read

Chatbot vs. Conversational AI: What’s the Difference and Why It Matters

Chatbots and conversational AI are often paired together as the same type of technology. While they can be similar in some ways, they are quite...

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8 min read

How Contact Center Automation Helps Improve Performance | Mosaicx

Working at a contact center is no joke. You get back-to-back calls during peak hours, repetitive conversations, short-tempered clients, tons of “hold...

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5 min read

AI Implementation: A Complete Guide

Delivering exceptional customer experiences has become crucial for building brand loyalty, driving customer retention, and boosting revenue. However,...

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Photo of a woman talking to some form of voice technology on her smartphone.

3 min read

Why Your Company Should Establish a Voice Technology Strategy

Speech recognition technology has grown incredibly sophisticated—and popular. Many of us regularly take advantage of voice software on our phones and...

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Photo of a woman looking at a computer screen, most likely using some sort of virtual agent software.

4 min read

Tips for Selecting Virtual Agent Software and IVA Providers

The market is hot with new, “intelligent” technologies that promise to improve the customer experience. With so many options, it is necessary to take...

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