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101 Guide to Intelligent Virtual Agents
Intelligent virtual agents (IVA) can help businesses improve their customer service, automate processes, reduce excessive workloads on agents, and...
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Chatbots and conversational AI are often paired together as the same type of technology. While they can be similar in some ways, they are quite...
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How Contact Center Automation Helps Improve Performance | Mosaicx
Working at a contact center is no joke. You get back-to-back calls during peak hours, repetitive conversations, short-tempered clients, tons of “hold...
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Delivering exceptional customer experiences has become crucial for building brand loyalty, driving customer retention, and boosting revenue. However,...
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Why Your Company Should Establish a Voice Technology Strategy
Speech recognition technology has grown incredibly sophisticated—and popular. Many of us regularly take advantage of voice software on our phones and...
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Tips for Selecting Virtual Agent Software and IVA Providers
The market is hot with new, “intelligent” technologies that promise to improve the customer experience. With so many options, it is necessary to take...