5 min read
How IVAs are a Better Alternative to Chatbots
In recent years, there has been a significant increase in the use of customer self-service in the form of chatbots and intelligent virtual agents...
Healthcare
6 min read
AI in Healthcare Contact Centers: Patient Care Automation from Virtual Agents
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
13 min read
IVR vs. IVA: Is There a Difference and Does It Matter?
IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes....
4 min read
Patient Experience: IVAs Overcome Healthcare Communications Challenges
Today’s healthcare professionals are met with various challenges that complicate healthcare communications and the patient experience. From staffing...