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Making conversational AI surprisingly simple.

Finance

5 min read

9 Banking Customer Experience Trends to Watch in 2024

It is rare to love your bank. For decades, we’ve been exposed to financial experiences with our banking providers that appear to have too much...

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4 min read

The Future of Personalized Banking: Virtual Assistants

The financial services industry is facing new demands. Today’s customers demand personalized banking services, but financial service institutions...

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5 min read

AI in Banking: How Artificial Intelligence Can Personalize Customer Experience

Banking has evolved massively over the last couple of decades with the introduction of the internet. While customers from older generations were used...

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IVR vs. IVA: Two images of women talking on the phone, representing the difference between IVR and IVA.

12 min read

IVR vs. IVA: Is There a Difference and Does It Matter?

IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes....

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Split screen showing one person interacting with a chatbot on a smartphone and one person interacting with an IVA, a chatbot alternative.

3 min read

Chatbot Alternatives: Why You Should Use an IVA

In recent years, there has been a significant increase in the use of conversational artificial intelligence (AI) in the form of chatbots and...

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