12 min read
IVR vs. IVA: Is There a Difference and Does It Matter?
IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes....
Finance
3 min read
Chatbot Alternatives: Why You Should Use an IVA
In recent years, there has been a significant increase in the use of conversational artificial intelligence (AI) in the form of chatbots and...
4 min read
The Future of Personalized Banking: Virtual Assistants
The financial services industry is facing new demands. Today’s customers demand personalized banking services, but financial service institutions...