12 min read
IVR vs. IVA: Is There a Difference and Does It Matter?
IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes....
Retail
5 min read
Customer Experience vs. Customer Engagement
In today's hyper-competitive business landscape, customer experience and customer engagement strategy are both critical to ensure and improve...
4 min read
How to Use AI to Improve Retail Customer Experience
Retail customers want shopping experiences that meet their expectations for immediacy, personalization, and quality. These expectations contribute to...
4 min read
How Virtual Agents Improve Retail Customer Service
E-commerce and online shopping continue to increase in popularity among consumers. This shift has forced brands to enhance retail customer experience...