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Making conversational AI surprisingly simple.

IVR

6 min read

What is Intelligent Call Routing? Do You Need One?

A couple decades ago, before call routing was the norm, you had to go through multiple calls and agents to reach the right department or person who...

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9 min read

What is Call Center IVR: Benefits, Challenges, and Alternatives

Interactive voice response (IVR) systems allow contact centers to serve more customers by giving customers more control over their experience....

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