--- title: Scalable, AI-Driven Voice and Messaging description: Our conversational AI platform handles thousands of interactions every day, helping businesses offer remarkable, automated experiences through calls, texts, and mobile updates. --- [![New Mosaicx Logo (White)](https://www.mosaicx.com/hubfs/New%20Mosaicx%20Logo%20(White).png) ](https://www.mosaicx.com/) Scalable, AI-Driven Voice and Messaging **Our conversational AI platform** handles thousands of interactions every day, helping businesses offer remarkable, automated experiences through calls, texts, and mobile updates. [TALK TO AN EXPERT](https://www.mosaicx.com/general#form44) [![New Mosaicx Logo (White)](https://www.mosaicx.com/hubfs/New%20Mosaicx%20Logo%20(White).png) ](https://www.mosaicx.com/) Scalable, AI-Driven Voice and Messaging **Our conversational AI platform** handles thousands of interactions every day, helping businesses offer remarkable, automated experiences through calls, texts, and mobile updates. [TALK TO AN EXPERT](https://www.mosaicx.com/general#form44) Conversational AI Resources  [![](https://www.mosaicx.com/hubfs/AUTOMATION_1-1-1.png) ](https://www.mosaicx.com/blog/contact-center-automations) 5 MIN READ [#### **How Contact Center Automation Helps Improve Performance** ](https://www.mosaicx.com/blog/contact-center-automations) Working at a contact center is no joke. You get back-to-back calls during peak hours, repetitive conversations, short-tempered clients, tons of “hold times” and... [ Customer Experience ](https://www.mosaicx.com/blog/tag/customer-experience) [ Retail ](https://www.mosaicx.com/blog/tag/retail) [Read More ](https://www.mosaicx.com/blog/contact-center-automations) [![](https://www.mosaicx.com/hubfs/12-1.png) ](https://www.mosaicx.com/blog/customer-experience-vs-customer-engagement) 5 MIN READ [#### **Customer Experience vs. Customer Engagement** ](https://www.mosaicx.com/blog/customer-experience-vs-customer-engagement) In today's hyper-competitive business landscape, customer experience and customer engagement strategy are both critical to ensure and improve customer retention. But... [Retail ](https://www.mosaicx.com/blog/tag/retail) [Latest ](https://www.mosaicx.com/blog/tag/latest) [Read More ](https://www.mosaicx.com/blog/customer-experience-vs-customer-engagement) [![](https://www.mosaicx.com/hubfs/IVR_IVA_1-1.svg) ](https://www.mosaicx.com/blog/ivr-vs-iva) 5 MIN READ [#### **IVR vs. IVA: Is There a Difference and Does It Matter?** ](https://www.mosaicx.com/blog/ivr-vs-iva) IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes. First, they make... [ Healthcare ](https://www.mosaicx.com/blog/tag/healthcare) [ Retail ](https://www.mosaicx.com/blog/tag/retail) [ Finance ](https://www.mosaicx.com/blog/tag/finance) [Read More ](https://www.mosaicx.com/blog/ivr-vs-iva) Learn how Mosaicx has helped **Vibrant Emotional Health** improve access to urgent mental health care through the 988 Lifeline. Together, we've routed 10 million contacts including calls, texts, chats, and video phone. The AI Platform to **Elevate Customer Experience** Generate revenue, reduce costs, and strengthen customer loyalty without losing the human touch. 30+ years of enterprise grade IVR and CX excellence to empower your business. ![Mosaicx360-Dark-Gray (1)](https://www.mosaicx.com/hubfs/Mosaicx360-Dark-Gray%20(1).png) Ready to **Transform ** **Engagement** with AI? Chat with one of our solution specialists and see for yourself how the right combination of AI, advanced technology and human expertise can be surprisingly simple. - ##### Solutions - [WestCX Orchestrate](https://www.mosaicx.com/solutions/westcx-orchestrate) - ##### [Login](https://console.mosaic-cx.com/) - ##### Industries - [Finance](https://www.mosaicx.com/industries/finance) - [Pharmacy](https://www.mosaicx.com/industries/pharmacy) - ##### [About Us](https://www.mosaicx.com/about) - ##### Resources - [Blog](https://www.mosaicx.com/blog) - [Careers](https://ibiyqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Westcareers) - [Events](https://www.mosaicx.com/events) - [Media Center](https://www.mosaicx.com/media-center) - [Privacy Policy](https://www.westcx.com/legal/privacy) - [Support](https://www.mosaicx.com/support) ##### Newsletter Join today and stay up-to-date with the latest news and announcements. 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