2 min read

The Conversational AI Report | Q1 2024

Featured Image

No Hold Time Podcast

No Hold Time screenshotSupporting People in Crisis: Interview with Vibrant's Grant Riewe

In advance of Mental Health Awareness Month in May, Vibrant Chief Technology Officer Grant Riewe joined the podcast to talk about using technology for good. Vibrant offers a variety of services to help people navigate through mental health crises, including supporting the 988 Suicide & Crisis Lifeline. Tune in to learn about how we should design technology to interact with humans, as well as how to support people when they're at their lowest.

If you or someone you know is struggling or in crisis, help is available. Call or text 988 or chat 988lifeline.org.

Watch Now

More From the No Hold Time Podcast

iStock-2060275712CX Tips

AI in CX: Redrawing the Boundaries of Customer Interactions

Delivering subpar customer experiences can quickly translate into lost customers. The choice for today’s leaders is clear: integrate AI into CX strategies or risk falling behind in a rapidly changing market. In an article for CustomerThink, Matt Whitmer, Chief Revenue Officer and Senior Vice President of Marketing at Mosaicx, explores how AI can help companies keep pace with evolving customer expectations and market dynamics.

Read More



iStock-1335061100Talking Shop

A Roadmap for Responsible AI in Hospitality

In this article for Hospitality Technology, Rebecca Jones, General Manager of Mosaicx, examines the balanced approach hospitality providers should strike with technology and responsibility. More specifically, how to align cutting-edge technology with ethical responsibility and a steadfast focus on the guest experience.

Read More



iStock-1366233833Revolutionize Marketing with AI

AI’s ability to analyze vast datasets, predict trends, and automate complex tasks can significantly enhance marketing strategies and execution. Check out this article from Rebecca Jones, General Manager of Mosaicx, to learn best practices for integrating AI seamlessly and ethically to personalize and optimize marketing campaigns. 

Read More




Industry Events

Mosaicx is excited to attend three industry events in May. We will be defining what matters to enable focus, innovation, and positive impact in all we do in CX. We hope to see you there!

CX Innovation Summit

Date: May 8 - 9, 2024
Location: Warwick Melrose, Dallas, Texas

Learn More
Reuters Customer Service and Experience West 2024

Date: May 13 - 14, 2024
Location: Hyatt Regency Mission Bay, San Diego, California

Learn More
CCW CXO Exchange

Date: May 15 – 17, 2024
Location: Marriot Grand, St. Louis, Missouri

Learn More


From the Mosaicx Blog