7 min read
Speech recognition technology has grown incredibly sophisticated—and popular. Many of us regularly take advantage of voice software on our phones and other devices through voice assistants. The widespread use of speech recognition tools presents an...
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5 min read
Conversational AI solutions are changing customer service in nearly every industry. In the case of the healthcare industry, technological...
5 min read
Most people today have access to services in ways that were unimaginable 20 years ago. Thanks to technological advancements, we can order food from...
2 min read
There are many ways to stay current on industry advancements, but few are as fun as conferences. When it comes to conversational AI, attending events...
4 min read
While the differences between a chatbot and a conversational AI solution may not be evident, they are pretty extreme. Have you ever had to repeat...
6 min read
Few topics are as hot and fast-paced as the evolution of AI technologies and how they reconfigure our lives. Entire industries are being disrupted by...
5 min read
Most people have interacted with some form of conversational AI. Whether by calling a service line, waiting for a chatbot online, or using an app,...
13 min read
IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes....
4 min read
Everyone is looking for an edge over their competitors, and customer experience management may be the best way to gain a competitive advantage....
8 min read
Not many people want to contact customer service. Usually, that means something went wrong, and it makes things worse when a customer doesn’t get...
7 min read
In today’s digital world, consumers are communicating with computers more frequently through conversational artificial intelligence (AI). Behind the...
7 min read
Contact centers are drastically changing with the addition of intelligent virtual assistants (IVA) empowered by artificial AI technologies. While...
7 min read
According to G2, 40% of millennials engage with bots daily, and around 1.4 billion people use chatbots for communication. That represents a massive...
