Mosaicx

2 min read

Mosaicx Selected as Automation Solution Finalist in 2024 CCW Excellence Awards

Mosaicx Selected as Automation Solution Finalist in 2024 CCW Excellence Awards Leader in conversational AI solutions will exhibit award-nominated product suite at CCW events, highlighting how its Mosaicx360 platform uplevels customer experiences

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Image of a group of people preparing for an AI implementation, overlaid with text that says

5 min read

AI Implementation: A Complete Guide

Delivering exceptional customer experiences has become crucial for building brand loyalty, driving customer retention, and boosting revenue. However,...

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Images of two women using a computer and talking on the phone, representing the difference between generative AI vs. conversational AI

4 min read

Generative AI vs. Conversational AI: How They Work Together in Customer Service

Customer service is rapidly changing thanks to advances in artificial intelligence (AI). Two types of AI that are having a major impact are...

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Image of an insurance agent talking to clients. Her job could be made more efficient by using tools designed to employ conversational AI for insurance.

3 min read

10 Use Cases for Conversational AI in Insurance

The insurance industry is rapidly adopting conversational artificial intelligence (AI) tools like chatbots and virtual agents to improve customer...

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Photo of a young boy smiling in a doctor's office, overlaid with text saying

3 min read

AI in Healthcare Contact Centers: Patient Care from Virtual Agents

Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...

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2 min read

Mosaicx Awarded “Best Agentless Payment Processor” for Enterprises

Mosaicx Awarded “Best Agentless Payment Processor” for Enterprises Remend recognizes Mosaicx for its flexibility, product quality, company vision,...

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Photo of a contact center agent enjoying her work, no doubt due to the use of agent AI.

4 min read

Agent AI: How to Enhance Agent Experience

Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...

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Photo of a woman working in a contact center, representing contact center AI trends.

5 min read

Contact Center AI Trends for 2024

Contact centers are undergoing a massive transformation. Due to Covid-19, call centers took a hit, as call volume increased and the amount of...

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A woman receives customer service on her phone while shopping in a grocery store, engaging with AI customer support tools.

7 min read

21 Ways to Use AI Customer Service in 2024

In today's fast-paced and technology-driven world, there is a significant amount of interest in adding AI to customer service. Businesses are...

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Call, text or email? Images showing people using all three methods.

4 min read

Text, Call or Email: Customers' Preferred Contact Method Revealed

How do customers want to get in touch with your company? Are phone numbers obsolete? What about email, chat, text, and social?

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5 min read

How to Reduce Attrition in a Call Center

Call center attrition is a persistent challenge faced by many companies across industries. The high turnover rate of call center employees can have a...

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Customer Service with Gen AI: Image of a hand holding a smartphone displaying a conversation with a chatbot, which uses generative AI for customer support.

5 min read

20 Examples of Generative AI Customer Service

The use of generative AI has sparked a great deal of intrigue and interest in recent years. This innovative technology allows businesses to quickly...

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A man smiles while talking to a Dialogflow voicebot.

7 min read

Dialogflow Voicebot Best Practices: More Than Chatbots

Conversational AI has become immensely popular in recent years among businesses, users, and developers. With so many conversational AI platforms on...

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