8 min read
Business growth and success hinge on customer satisfaction and loyalty, which makes customer experience (CX) a critical focus for many businesses. Organizations across industriespay millions of dollars to fund CX efforts to ensure customer...
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5 min read
It is rare to love your bank. For decades, we’ve been exposed to financial experiences with our banking providers that appear to have too much...
11 min read
Conversational AI has become immensely popular among businesses, users, and developers. With so many conversational AI platforms on the market, it...
7 min read
In the past, customer experiences were either physical or digital. But today, more and more brands are adopting a phygital approach, which combines...
9 min read
Contact centers are undergoing a massive transformation. Due to Covid-19, call centers took a hit, as call volume increased and the amount of...
9 min read
Personalized customer experiences have become a necessity. Customers expect businesses to not only offer excellent products and services but also to...
6 min read
Delivering exceptional customer experiences has become crucial for building brand loyalty, driving customer retention, and boosting revenue. However,...
5 min read
The retail industry is a fast-growing vertical with an estimated market size of 32.68 trillion US dollars today.It is estimated that the market size...
5 min read
In recent years, there has been a significant increase in the use of customer self-service in the form of chatbots and intelligent virtual agents...
5 min read
Cold calling is a repetitive process that requires a deep understanding of customers' pain points and concrete ways to solve them with your product...
6 min read
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
6 min read
Using conversational AI in sales has evolved from basic interactive voice response (IVR) to advanced intelligent virtual agents (IVA) that engage in...
6 min read
Customer service is rapidly changing thanks to artificial intelligence (AI) advances. Two types of AI that are having a major impact are generative...
