Mosaicx

5 min read

Uses of AI in Utilities and Energy Industry

The energy and utilities industry is on the brink of a revolution, thanks to the immense potential of artificial intelligence (AI). With AI, utilities can unlock new avenues for efficiency, reliability, and sustainability.

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6 min read

AI APIs: How AI is Revolutionizing Application Programming Interfaces

Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...

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8 min read

What is Automated Outbound Calling? Choose the Right Solution

Getting the right call at the right time with the right offer can make your day. Of course, getting an unhelpful, uninteresting call with an offer...

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5 min read

9 Banking Customer Experience Trends to Watch in 2024

It is rare to love your bank. For decades, we’ve been exposed to financial experiences with our banking providers that appear to have too much...

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4 min read

The Future of Personalized Banking: Virtual Assistants

The financial services industry is facing new demands. Today’s customers demand personalized banking services, but financial service institutions...

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6 min read

Customer Experience vs. Customer Engagement

In today's hyper-competitive business landscape, customer experience and customer engagement strategy are both critical to ensure and improve...

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7 min read

101 Guide to Intelligent Virtual Agents

Intelligent virtual agents (IVA) can help businesses improve their customer service, automate processes, reduce excessive workloads on agents, and...

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5 min read

AI in Banking: How Artificial Intelligence Can Personalize Customer Experience

Banking has evolved massively over the last couple of decades with the introduction of the internet. While customers from older generations were used...

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6 min read

Chatbot vs. Conversational AI: What’s the Difference and Why It Matters

Chatbots and conversational AI are often paired together as the same type of technology. While they can be similar in some ways, they are quite...

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6 min read

What is Intelligent Call Routing? Do You Need One?

A couple decades ago, before call routing was the norm, you had to go through multiple calls and agents to reach the right department or person who...

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9 min read

What is Call Center IVR: Benefits, Challenges, and Alternatives

Interactive voice response (IVR) systems allow contact centers to serve more customers by giving customers more control over their experience....

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7 min read

What is Conversational AI and How does it work?

Conversational AI is a type of artificial intelligence that simulates human conversations to help customers solve problems. Usually, when talking...

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8 min read

How Contact Center Automation Helps Improve Performance | Mosaicx

Working at a contact center is no joke. You get back-to-back calls during peak hours, repetitive conversations, short-tempered clients, tons of “hold...

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