Mosaicx

Photo of a woman talking to some form of voice technology on her smartphone.

3 min read

Why Your Company Should Establish a Voice Technology Strategy

Speech recognition technology has grown incredibly sophisticated—and popular. Many of us regularly take advantage of voice software on our phones and other devices through voice assistants. The widespread use of speech recognition tools presents an...

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Photo of a man working in his home office

4 min read

How to Overcome Language Barriers with AI

While around 7,000 languages are spoken globally today, English remains the most commonly translated language. This translation focus can create a...

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Silhouette of a woman reporting employee misconduct on her smartphone.

4 min read

5 Ways to Encourage Staff to Report Employee Misconduct

Compliance is critical to organizations. However, organizations face a number of challenges in adhering compliance reporting to relevant security...

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Photo of a tech worker holding a computer in a server room, addressing technical issues and resolving support tickets.

4 min read

Tips to Automate Technical Issues and Support Tickets

Regardless of industry, technical issues are something every business experiences. Support tickets help organizations address technical issues that...

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A doctor speaks to one of her patients, creating a positive patient experience.

4 min read

Patient Experience: IVAs Overcome Healthcare Communications Challenges

Today’s healthcare professionals are met with various challenges that complicate healthcare communications and the patient experience. From staffing...

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Image of an online shopper's finger on a smartphone screen, looking at products and navigating the retail customer experience.

4 min read

How to Use AI to Improve Retail Customer Experience

Retail customers want shopping experiences that meet their expectations for immediacy, personalization, and quality. These expectations contribute to...

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A woman looks at her phone while computer telephony integration helps navigate her call through a contact center.

4 min read

What is Computer Telephony Integration (CTI) in Contact Centers?

Organizations and their contact centers communicate with customers across several mediums in our current multichannel environment. To communicate...

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An HR rep speaks with an employee. AI can improve HR automation, so reps can devote more time to discussions like these.

3 min read

The Value of AI in HR Automation

HR operations are historically complex. Business leaders turn to HR managers to navigate organizational complexities with the least impact on...

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Three people looking at paperwork inside an outdoor recreation store. They're probably working on their customer journey orchestration.

3 min read

Customer Journey Orchestration: What It Is and How to Do It

The customer journey is expansive. It involves every touchpoint (or interaction) a customer has with an organization, its products, and services.

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A utility worker checks her phone as she deals with a utility service disruption.

3 min read

Deliver Consistent Customer Experience Despite Utility Service Disruption

Customer experience and satisfaction are critical measures of success for utility providers. However, unpredictable service disruptions challenge...

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Photo of a business woman reviewing analytics and data related to customer experience management so she can determine the next best action for her customers

4 min read

Customer Experience ManagemenT: How to Determine the Next Best Action

Customers value their relationships with the brands they trust. If their experience is anything short of stellar, the company could lose that...

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Photo of a woman looking at a computer screen, most likely using some sort of virtual agent software.

4 min read

Tips for Selecting Virtual Agent Software and IVA Providers

The market is hot with new, “intelligent” technologies that promise to improve the customer experience. With so many options, it is necessary to take...

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Photo of a contact center agent smiling while using a cloud-based contact center solution

4 min read

Benefits of a Cloud-based Contact Center

A traditional, on-premise contact center is quickly becoming a thing of the past. They need a lot of maintenance, require hard-to-find replacement...

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