6 min read
Working with conversational AI is challenging. Deploying virtual assistants requires ongoing optimization, monitoring, and training. It is not as simple as pressing a switch and then never looking back. Hence, many businesses prefer buying pre-built...
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6 min read
Your call centers and contact centers are at the heart of customer service. They are the first point of contact when customers reach out to your...
8 min read
It does not matter how good your products and services are if your business is only delivering poor customer service. A single negative interaction...
7 min read
Healthcare is a highly demanding industry. You have patients who are often experiencing emotional distress and pressing health issues. They are in...
6 min read
Modern businesses, especially large-scale enterprises, face the key challenge of overburdening their customer support teams while looking to scale...
4 min read
Customer expectations are changing drastically. What once gave an edge is now simply expected. Hence, it should not be surprising to see businesses...
5 min read
With customer service expectations at an all-time high, businesses are turning to automation to deliver great support, save costs, and streamline...
7 min read
Customers want each business they engage with to meet and surpass their expectations. This is an increasing challenge, particularly for enterprises,...
8 min read
Call center metrics are the most important performance indicators that monitor how effectively your call center is running. This includes anything...
8 min read
Businesses across industries have changed or evolved over the decades, but one thing that has remained the same is that their growth is pretty much...
6 min read
Customers have several major expectations from modern businesses, but none is as challenging as them reading your mind to anticipate support you...
6 min read
The classical understanding of customer service is being significantly changed as more and more businesses shift toward artificial intelligence (AI)...
6 min read
The banking industry caters to a diverse customer base with some of the highest demands and expectations. Every interaction is an opportunity to...
