7 min read
According to G2, 40% of millennials engage with bots daily, and around 1.4 billion people use chatbots for communication. That represents a massive opportunity for enterprises to leverage. But just because people are using chatbots doesn’t mean they...
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5 min read
The energy and utilities industry is on the brink of a revolution, thanks to the immense potential of artificial intelligence (AI). With AI,...
6 min read
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
8 min read
Getting the right call at the right time with the right offer can make your day. Of course, getting an unhelpful, uninteresting call with an offer...
5 min read
It is rare to love your bank. For decades, we’ve been exposed to financial experiences with our banking providers that appear to have too much...
4 min read
The financial services industry is facing new demands. Today’s customers demand personalized banking services, but financial service institutions...
6 min read
In today's hyper-competitive business landscape, customer experience and customer engagement strategy are both critical to ensure and improve...
7 min read
Intelligent virtual agents (IVA) can help businesses improve their customer service, automate processes, reduce excessive workloads on agents, and...
5 min read
Banking has evolved massively over the last couple of decades with the introduction of the internet. While customers from older generations were used...
6 min read
Chatbots and conversational AI are often paired together as the same type of technology. While they can be similar in some ways, they are quite...
6 min read
Call centers can work like clockwork and focus on helping customers or be one of the most dysfunctional work environments that directly impact brand...
6 min read
A couple decades ago, before call routing was the norm, you had to go through multiple calls and agents to reach the right department or person who...
9 min read
Interactive voice response (IVR) systems allow contact centers to serve more customers by giving customers more control over their experience....
