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Delivering exceptional customer experiences has become crucial for building brand loyalty, driving customer retention, and boosting revenue. However, traditional customer service models often struggle to keep pace with the ever-growing demands of...
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Customer service is rapidly changing thanks to advances in artificial intelligence (AI). Two types of AI that are having a major impact are...
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The insurance industry is rapidly adopting conversational artificial intelligence (AI) tools like chatbots and virtual agents to improve customer...
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Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
2 min read
Mosaicx Awarded “Best Agentless Payment Processor” for Enterprises Remend recognizes Mosaicx for its flexibility, product quality, company vision,...
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Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...
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Application programming interfaces (APIs) have become a vital part of software development, allowing different applications to communicate with each...
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Contact centers are undergoing a massive transformation. Due to Covid-19, call centers took a hit, as call volume increased and the amount of...
7 min read
In today's fast-paced and technology-driven world, there is a significant amount of interest in adding AI to customer service. Businesses are...
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The energy and utilities industry is on the brink of a revolution, thanks to the immense potential of artificial intelligence (AI). With AI,...
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How do customers want to get in touch with your company? Are phone numbers obsolete? What about email, chat, text, and social?
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Call center attrition is a persistent challenge faced by many companies across industries. The high turnover rate of call center employees can have a...
5 min read
The use of generative AI has sparked a great deal of intrigue and interest in recent years. This innovative technology allows businesses to quickly...
