Mosaicx Blog

Making conversational AI surprisingly simple.

An energy worker looks out at utilities infrastructure while holding a tablet, representing the growing use of AI in the energy and utilities industry.

4 min read

Uses of AI in Energy and Utilities Industry

The energy and utilities industry is on the brink of a revolution, thanks to the immense potential of artificial intelligence (AI). With AI, utilities can unlock new avenues for efficiency, reliability, and sustainability.

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Call, text or email? Images showing people using all three methods.

4 min read

Text, Call or Email: Customers' Preferred Contact Method Revealed

How do customers want to get in touch with your company? Are phone numbers obsolete? What about email, chat, text, and social?

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5 min read

How to Reduce Attrition in a Call Center

Call center attrition is a persistent challenge faced by many companies across industries. The high turnover rate of call center employees can have a...

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Customer Service with Gen AI: Image of a hand holding a smartphone displaying a conversation with a chatbot, which uses generative AI for customer support.

5 min read

20 Examples of Generative AI Customer Service

The use of generative AI has sparked a great deal of intrigue and interest in recent years. This innovative technology allows businesses to quickly...

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A man smiles while talking to a Dialogflow voicebot.

7 min read

Dialogflow Voicebot Best Practices: More Than Chatbots

Conversational AI has become immensely popular in recent years among businesses, users, and developers. With so many conversational AI platforms on...

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IVR vs. IVA: Two images of women talking on the phone, representing the difference between IVR and IVA.

12 min read

IVR vs. IVA: Is There a Difference and Does It Matter?

IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes....

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Images of a woman holding two headshots, one smiling and frowning, showing the difference between companies who fail to identify customer experience myths vs. those that understand the truth about customer experience.

2 min read

10 CX Myths: The Truth About Customer Experience

Customer experience is an important part of any business. A good customer experience can lead to increased customer satisfaction, loyalty, and...

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Photo of a woman looking at her phone, surrounded by positive messages representing customer trust.

3 min read

5 Ways to Build Customer Trust with CX Investments

We all know customer trust is important, but the stats reveal just how important. Studies show 81% of consumers say they will not do business with...

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Close up photo of a woman talking to a smartphone, representing customer feedback, VoC strategies, and customer voice - important elements of conversational CX.

3 min read

Conversational CX: Make Use of Customer Feedback and VoC Strategies

In today's competitive business landscape, delivering exceptional customer experiences has become a crucial differentiator for companies across...

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Photo of a woman shopping in store while communicating with a virtual agent on her phone, creating a phygital experience.

4 min read

How to Create Phygital Experiences

In the past, customer experiences were either physical or digital. But today, more and more brands are adopting a phygital approach, which...

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Photo of a man staring at papers on a wall as he plans how to train, test, and deploy a conversational AI solution.

5 min read

4 Steps to Build, Train, Test, and Deploy Conversational AI Solutions

Conversational AI is rapidly becoming a critical tool for businesses of all sizes. It can help businesses improve customer service, increase sales,...

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Split screen showing one person interacting with a chatbot on a smartphone and one person interacting with an IVA, a chatbot alternative.

3 min read

Chatbot Alternatives: Why You Should Use an IVA

In recent years, there has been a significant increase in the use of conversational artificial intelligence (AI) in the form of chatbots and...

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Photo of headsets hanging on computer monitors in a contact center, representing virtual agent trends.

5 min read

Virtual Agent Benefits and Trends for 2024

In the realm of customer service, technology has led the way in driving significant advancements, with virtual agents emerging as one of the leading...

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