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The energy and utilities industry is on the brink of a revolution, thanks to the immense potential of artificial intelligence (AI). With AI, utilities can unlock new avenues for efficiency, reliability, and sustainability.
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How do customers want to get in touch with your company? Are phone numbers obsolete? What about email, chat, text, and social?
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Call center attrition is a persistent challenge faced by many companies across industries. The high turnover rate of call center employees can have a...
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The use of generative AI has sparked a great deal of intrigue and interest in recent years. This innovative technology allows businesses to quickly...
7 min read
Conversational AI has become immensely popular in recent years among businesses, users, and developers. With so many conversational AI platforms on...
12 min read
IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes....
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Customer experience is an important part of any business. A good customer experience can lead to increased customer satisfaction, loyalty, and...
3 min read
We all know customer trust is important, but the stats reveal just how important. Studies show 81% of consumers say they will not do business with...
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In today's competitive business landscape, delivering exceptional customer experiences has become a crucial differentiator for companies across...
4 min read
In the past, customer experiences were either physical or digital. But today, more and more brands are adopting a phygital approach, which...
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Conversational AI is rapidly becoming a critical tool for businesses of all sizes. It can help businesses improve customer service, increase sales,...
3 min read
In recent years, there has been a significant increase in the use of conversational artificial intelligence (AI) in the form of chatbots and...
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In the realm of customer service, technology has led the way in driving significant advancements, with virtual agents emerging as one of the leading...
