3 min read
The insurance industry is rapidly adopting conversational artificial intelligence (AI) tools like chatbots and virtual agents to improve customer service, increase efficiency, and reduce costs. Here are 10 key use cases where insurers can benefit...
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3 min read
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
4 min read
Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...
5 min read
Application programming interfaces (APIs) have become a vital part of software development, allowing different applications to communicate with each...
7 min read
In today's fast-paced and technology-driven world, there is a significant amount of interest in adding AI to customer service. Businesses are...
