Image of an insurance agent talking to clients. Her job could be made more efficient by using tools designed to employ conversational AI for insurance.

3 min read

10 Use Cases for Conversational AI in Insurance

The insurance industry is rapidly adopting conversational artificial intelligence (AI) tools like chatbots and virtual agents to improve customer service, increase efficiency, and reduce costs. Here are 10 key use cases where insurers can benefit...

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Photo of a young boy smiling in a doctor's office, overlaid with text saying

3 min read

AI in Healthcare Contact Centers: Patient Care from Virtual Agents

Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...

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Photo of a contact center agent enjoying her work, no doubt due to the use of agent AI.

4 min read

Agent AI: How to Enhance Agent Experience

Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...

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Photo showing a programmer develop AI APIs.

5 min read

AI APIs: How AI is Revolutionizing Application Programming Interfaces

Application programming interfaces (APIs) have become a vital part of software development, allowing different applications to communicate with each...

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A woman receives customer service on her phone while shopping in a grocery store, engaging with AI customer support tools.

7 min read

21 Ways to Use AI Customer Service in 2024

In today's fast-paced and technology-driven world, there is a significant amount of interest in adding AI to customer service. Businesses are...

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